Refund policy
Refund Policy
We want you to be happy with your order from The Wholistic Haven. If something isn’t quite right, please contact us and we’ll do our best to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it, with any original packaging, seals and tags intact. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at thewholistichaven@gmail.com before sending your item back.
Once your return has been accepted, we’ll provide instructions on how and where to return your parcel. Items returned without contacting us first may not be accepted.
Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.
Damaged, faulty or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective or you have received the wrong product, contact us as soon as possible at thewholistichaven@gmail.com, preferably with photographs of the issue.
We’ll assess the problem and arrange an appropriate replacement, refund or other resolution.
Non-returnable items
For hygiene and safety reasons, certain products cannot be returned once they have been opened, used or had their protective seal removed. This includes cosmetics, skincare, bath and body products, aromatherapy products and other personal-care items where applicable.
We also cannot accept returns for:
- Gift cards
- Personalised or custom-made products
- Sale or clearance items, except where required by law
- Items that have been used, damaged after delivery or are no longer in their original condition
This does not affect your statutory rights if an item is faulty, damaged, misdescribed or otherwise not as required by law.
Exchanges
We do not operate a standard exchange service. If you would like a different product, please return the eligible item following the process above and place a new order.
If you have received a damaged, faulty or incorrect item, please contact us and we’ll arrange the appropriate solution.
UK & EU cancellation rights
Where applicable, customers purchasing online may have a statutory right to cancel their order within 14 days of receiving their goods, followed by a further period in which to return them.
Some products may be exempt from cancellation rights, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken, and personalised products.
Your statutory consumer rights are not affected by this policy.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or card provider may take additional time to display the funds in your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at thewholistichaven@gmail.com.
Return address
The Wholistic Haven
Strabane Enterprise Centre
Unit 45, Orchard Road Industrial Estate
Strabane
Co. Tyrone
BT82 9FR
Northern Ireland
Questions about a return?
Email us at thewholistichaven@gmail.com and we’ll be happy to help.
