Frequently Asked Questions.
At The Wholistic Haven, we know you may have a few questions before booking a treatment, joining a workshop, or shopping our handmade aromatherapy products.
That’s why we’ve gathered our most frequently asked questions in one place — from treatments and workshops to delivery and online orders.
If you don’t find the answer you’re looking for, feel free to get in touch with us directly:
📞 07549635021
📧 Thewholistichaven@gmail.com
Or pop in and see us at Unit 45, Strabane Enterprise Centre, Orchard Rd Ind Est, Strabane. Co-Tyrone. BT82 9FR
Frequently Asked Questions
Your Questions, Answered
General
Q: Where is The Wholistic Haven located?
A: You’ll find us at Unit 45, Strabane — a calm and welcoming space dedicated to wellness, treatments, workshops, and our cosy coffee corner.
Q: Do I need to book in advance?
A: Yes, treatments and workshops should be booked in advance to avoid disappointment. Our coffee bar and retail shop are walk-in friendly.
Q: Do you offer gift vouchers?
A: Absolutely! Vouchers are available in-store and online and can be used for treatments, workshops, or products.
Practical Info
Q: Is there parking available?
A: Yes, free parking is available at Unit 45.
Q: Can I bring children?
A: Children are welcome in the coffee bar and shop. For treatments, we ask that you come alone to enjoy your time fully.
Q: Do you cater for private groups or parties?
A: Yes, we can host bespoke workshops, wellness events, or private circles — perfect for birthdays, team bonding, or special occasions.
Workshops & Classes
Q: What kind of workshops do you run?
A: From women’s circles to kids’ craft classes and aromatherapy workshops, we create seasonal and holistic experiences for all ages.
Q: How long are the workshops?
A: Most workshops last between 1 and 1.5 hours. Full details are provided on each event listing.
Q: Do I need to bring anything?
A: Just yourself! All materials, products, and refreshments are provided unless otherwise stated.
Shop & Products
Q: What kind of products do you sell?
A: We handcraft aromatherapy candles, bath bombs, wax melts, rollerball blends, soaps, shower steamers, scrubs, and more — all made with natural essential oils and biodegradable ingredients.
Q: Are your products vegan and cruelty-free?
A: Yes — all products are 100% cruelty-free, and most are vegan-friendly (just check the individual product details).
Q: Can I shop online?
A: Yes! Visit thewholistichaven.com to browse and order online.
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Orders & Delivery
Q: How long does delivery take?
A: Standard UK delivery is 3–5 working days. Local click & collect is also available.
Q: Do you ship internationally?
A: At present, we only ship within the UK & Ireland.
Q: What if my order arrives damaged?
A: Please contact us within 48 hours with your order details and a photo, and we’ll arrange a replacement or refund.
Treatments
Q: What treatments do you offer?
A: We provide reflexology, facials, massage therapies (including hot stone, Swedish, Indian head, and aromatherapy massage). You can view the full list on our Treatments page.
Q: Can I add extras to my treatment?
A: Yes, you can add hot stones or aromatherapy oils for a small additional cost.
Q: I’m pregnant — can I book treatments?
A: We offer pregnancy-safe options, but please let us know at booking so we can recommend the most suitable treatments.