We want you to love your Wholistic Haven goodies. If something isn’t right, here’s how we handle returns:
Returns
Due to the nature of our products (cosmetics, candles, and aromatherapy), we cannot accept returns once products have been opened or used for hygiene reasons.
If your item is unused and in its original condition, you may return it within 14 days of receipt. Please email Thewholistichaven@gmail.com with your order number to arrange a return.
Exchanges
We can only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.
Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, a refund will be processed back to your original payment method within 5–7 business days.
Damaged or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos, and we’ll make it right.
